What to Expect

Veterinary Service with Courtesy & Respect!

As a new client of our animal hospital in Vancouver, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.  Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will endeavour to minimize these as much as possible.

You will normally see a Veterinary Technician first who will take a history, and gather some imfortmation for the doctor.  A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary.  You will normally see the Technician again to wrap things up, and he or she will provide you with further educational information and answer routine wellness and care questions for you.  Our client care specialists will handle billing and schedule any follow up required.

We are excited to meet you and your human and animal family members!