Because of the serious and sensitive nature of emergency and critical care veterinary medicine, the emergency service at Burrard Animal Hospital does not give medical diagnoses or advice over the phone or via e-mail. The health of your pet is very important to us. We believe that in order to give you and your pet the appropriate care, we must see your animal before we can accurately give a diagnosis or advice. We are open 24 hours a day, 365 days a year for emergency and critical cases. If you are not our regular client/patient we recommend you to consult your regular veterinarian as they are best suited for non-emergency questions or concerns.