For all emergencies, please call us immediately at (604) 738-5683.

If your appointment is non-urgent, you can either call or use the form below.

As our client, you can expect our full attention to your pets’ needs.  Our service will be provided with the utmost courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.  Our goal is to see all clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will endeavour to minimize these as much as possible, and are grateful for your patience.  Cases will be triaged to allow us to prioritise those in most urgent need of immediate care.

You will normally see a Veterinary Technician first who will take a history, and gather some information for the doctor.  A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary.  You will normally see the Technician again to wrap things up, and he or she will provide you with further educational information and answer routine wellness and care questions for you.  Our client care specialists will handle billing and schedule any follow up appointments required.

If you are a new client, please fill out our New Client Registration Form once you have completed your online appointment request.  Alternatively, you can complete this when you reach our hospital.

We are excited to meet you and your human and animal family members!